| Q... Can you give me a quotation over the telephone? |
...Possibly if the design is very simple, but we would prefer you to send (or fax) a drawing |
| Q... Will you provide granite and marble samples for me to take away? |
...Yes |
| Q... Can I look at the slab before cutting? |
...Yes, we welcome your visit, but please contact us to check that your material is available for you to view |
| Q... Do you have any tops I can look at, already cut and polished? |
...Yes, in our Showroom which is open from 10:00 am to 4:00 pm Monday to Friday (preferably by appointment) |
| Q... Will you visit us to make templates? |
...Yes |
| Q... Do you supply sinks and hobs? |
...No, sorry |
| Q... Do you fit a sub-base of wood or MDF to the tops of the units to support 20mm tops? |
...No, please ask you fitter to do this prior to templating (see diagram on page 11) |
| Q... Does this sub-base help with fitting the granite or marble? |
...Yes it provides a stronger support |
| Q... Can tiling take place before fitting of the tops? |
...No, please leave until the stone tops are in place |
| Q... Should all fixings be on site at the time of templating? |
...Yes please, most important |
| Q... Do I need to be present during your templating operation? |
...Yes please, to help with any queries we might have |
| Q... Can my wall cupboards/units be fitted in the meantime? |
...No, it's best to leave them until after your worktops are fitted because wall cupboards hinder lowering the granite or marble top into place |
| Q... Are the joints apparent? |
...Yes, although we take care to ensure that all joints are as flush as possible |
| Q... Where do you put the joints? |
...We try to position joints in the most unobtrusive place where there is support. It may be possible to reduce the length of joints by jointing at sink or hob cut-outs |
| Q... Will you plumb in my sink / basin? |
...Sorry, over to your plumber for this one |
| Q... How do you recommend that I fix the sink / bowl? |
...These can be fixed by screw fixings into the 30mm granite, or preferably by mounting the sink in wood or MDF (see diagram on page 11). Please specify which option at quotation stage |
| Q... Will you connect my hob? |
...Sorry, over to your electrician for this one |
| Q... Should I be present when the tops are installed? |
...Yes please, at least at the end to approve them |
| Q... Can the stone top be repaired if damaged? |
...To a point - filling and joining can take place, but scratches on the face are exceedingly difficult to remove |
| Q... Could I add to my worktops later? |
...Yes, although precise colour matching could be a problem |
